Excellent service for reliable equipment

Our service portfolio

At the hettich Group, we take pride in providing our customers with not only high-quality products but also top-notch service.

Our global service network enables us to respond promptly to your concerns and offer you competent support. Whether it's sample orders, installation assistance, or maintenance contracts, we are here to ensure that your equipment operates reliably at all times.

Immediate assistance

Our global support network is readily available to resolve your claim quickly and easily. Simply contact us for support and we will connect you with your authorized Hettich representative for real-time, localized support.

Maintenance contracts

Hettich offers preventative maintenance contracts following your purchase. An authorized service engineer will check the unit annually and replace parts where needed. Please contact your personal contact person at Hettich for rates and terms.

Installation help

Need help unpacking and installing your unit, setting application parameters, or basic training? Ask your local Hettich representative about our installation program.

IQ / OQ

As an extra option, every setup can undergo IQ / OQ certification. A copy of signed documents will remain with every unit onsite. Please contact your personal contact person at Hettich for rates and terms.

Loan units

There should be no long downtimes in the laboratory. If a repair is not possible within a reasonable period of time, there is the option of providing you with a loaner unit for the interim period.

Warranty

All Hettich products do have a warranty time of 24 month.

Download Center

Explore our Download Center for essential resources such as manuals, data sheets, certificates, brochures and many more. Access the information you need swiftly and efficiently, ensuring seamless operations and compliance with industry standards.

Hettich - Spare parts

Keep your devices in top shape with our extensive range of spare parts!

Hettich Certificates

Hettich complies with numerous international safety standards and regulatory requirements to guarantee the highest level of product quality and user safety.

Service FAQ

Do you have questions about the maintenance and servicing of your Hettich product? Have a look at our FAQ or get in contact with us!

Cleaning & Care of Centrifuges

Ensure your centrifuge's longevity with regular cleaning and maintenance. Save on maintenance costs and prevent unnecessary downtime, keeping your laboratory running smoothly.

Centrifuge Configurator

Use this tool to build up to 3 different centrifuge and accessory combinations

Incubator Configurator

Our Incubator Configurator is now live and offers the opportunity to select various criteria such as size, voltage, options, and accessories.

Report a claim

In case you are facing a failure on any of your Hettich units you have the opportunity to report the failure electronically allowing us to process your case without delays. Please use the process a shown below.

Do you need technical assistance?

To the Service Contact form