Job
Head of Technical Service (m/f/d)
Tuttlingen
Experienced Professionals
Full-time
Permanent
Hettich isn't just an owner-operated, globally operating company with over 120 years of tradition, but also a place where innovation, collaboration, and dedication go hand in hand. As a manufacturer of high-performance laboratory centrifuges and incubators, Hettich sets standards in this field and enjoys worldwide recognition.
Our success is built on our approximately 500 highly qualified and goal-oriented employees, who form the backbone of our company. We take pride in providing an inspiring work environment that fosters creativity and personal growth while continuously striving to exceed the needs of our customers.
Your tasks
- Responsibility for the technical service of the Hettich Group, including the development and implementation of global service standards and processes to increase efficiency and customer satisfaction
- Ensure consistent service quality for all customers worldwide
- Creating and maintaining training programs and training materials
- Work closely with diffrent departments to ensure efficient fulfillment of customer requirements
- Analyzing key service figures, creating reports and deriving measures for continuous improvement
- Contact person for customers with complex questions and service concerns
- Management of the employees (m/f/d) of the service team
Your profile
- Completed engineering studies or successfully completed technical training with further training based on this
- Several years of management experience in the field of technical service, ideally with experience in the field of medical devices and/or laboratory equipment
- Very good command of English
- Customer-oriented mindset and high level of service orientation
- Strong communication and teamwork skills as well as a solution-oriented way of working
What we offer
Secure job in medical technology industry
Uncover more than just job stability and embrace the chance to actively contribute to the advancement of medical technology.
Flexible working hours: Empowering your work-life balance
At Hettich, we value work-life balance, providing flexibility with measures like adjustable hours and extra leave for success in both your professional and personal life.
Mobile work
Depending on your position, we offer up to 40% flexible mobile working options, whether from home or on the go.
Company and sports events
Special annual events such as our Advent barbecue, jubilee celebrations, and participation in sports activities bring our employees together and strengthen the sense of community.
Hansefit
With HANSEFIT, our team stays fit and healthy! Through membership, our employees gain access to a wide network of gyms and sports facilities, promoting well-being and strengthening team spirit.
Interested?
Then simply apply directly through our application form.
At our company, employees value the close collaboration and respectful teamwork within our teams.
We're seeking dedicated team members who share our values and want to shape the future together with us.
How can I assist you?
If you're passionate about innovation, teamwork, and making a difference, we'd love to hear from you.
Stefanie Schulz
HR
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